Privacy Policy.

Last updated: September 30, 2026

1. Privacy Officer

Terrain Action Inc. is responsible for the personal information it collects, holds, uses, discloses and retains in the course of its activities.

Responsible person: Robert Rositoiu, Founder and Principal Consultant
Email: robert@terrainaction.ca
Phone: +1 (438) 496-9591

2. Information we collect

Depending on how you interact with Terrain Action, we may collect your name, email address, phone number, profile, organisation or team, and information you choose to provide about your situation, objectives or project.

If you voluntarily provide a video or document link, that information may also be processed as part of your request or consultation.

3. Why we collect it

We use this information to respond to requests, prepare consultations, communicate with you, understand your needs, provide requested services, manage appointments and payments, and handle the administrative follow-up of our activities.

4. Third-party services

Terrain Action may use service providers necessary to operate the website and services, including Netlify for hosting and form submissions, Google for appointment scheduling and Google Meet, and Stripe for payment processing. These providers may process certain information in accordance with their own policies and the services requested.

5. Retention, security and deletion

We limit access to personal information to people who need it for their responsibilities and apply reasonable security measures. Information is retained only as long as necessary for the purposes for which it was collected, subject to applicable legal requirements, and is then deleted or anonymized when no longer required.

6. Your rights

Subject to applicable rules, you may request access to your personal information, request correction, or ask questions about how it is handled. Contact the Privacy Officer at robert@terrainaction.ca.

7. Complaints

If you have a question or complaint about privacy, please contact the Privacy Officer first. You may also contact the Commission d’accès à l’information du Québec.

8. Updates

This policy may be updated to reflect changes to our practices, services or applicable requirements. The update date appears at the beginning of this policy.

This page describes Terrain Action’s general practices and is not personalised legal advice.